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Question and Answers

 

Q. How is the garden shed delivered?
A. The building will be delivered in paneled sections, the number and size of which are dependent on the type of building that has been purchased. Some of the longer panels will be delivered in two or more sections.

 

Q. Could I request a particular date for delivery?
A. We normally give an estimated lead time and contact you when your building is ready to be delivered.

 

Q. Do I need to be there?
A. Preferred yes, but a designated person can also represent you, providing we have been informed of this. A full name and telephone contact will also be required for both yourself and the individual who will represent you.

 

Q. Will the driver take the building through my property?
A. No. Unless you inform us in advance and then at our discretion.

 

Q. Will the driver need any help?
A. Usually there will be at least two delivery men so should not require any help. If the driver is on his own he may require a hand. We will inform you in advance.

 

Q. What size lorry will my building arrive on?
A. We operate 3.5t Flat Bed Trucks (Transit Size) We need to be informed of any access issues at your point of order so we can ensure your delivery will arrive without any problems. Items for delivery only will be to Roadside.

 

Q. Can the garden building be delivered at weekends?
A. Sometimes this may be possible.

 

Q. Can I order my delivery to a different name or address?
A. Yes you can we will need an invoice address for the payment taken and the full delivery address.

 

Q. I can only take delivery on a specific day and date.
A. We cannot guarantee specific dates.

 

Q. What if my base is not up to standard.
A. The suitability of your base will be decided by the Shed Erectors if we are erecting for you. If your base is not good enough you will be charged for the full delivery and erect. If we have to re-visit at another time you will be charged again for the full delivery and erect.

 

Q. What happens if my access isn’t good enough?
A. If we are erecting for you and your access isn’t good enough we will leave the building at roadside and you will be charged for the full delivery and erect. If we have to re-visit at another time you will be charged again for the full delivery and erect.

 

Please note that if delivery fails for any of the following reasons you will still be charged.

1. You are not home on arrival at the property.

2. Any access issue that there may be to your property and/or street that has not been discussed with the delivery team.

3. You refuse the delivery on arrival due to minor or cosmetic damage.

4. If the building is too large/small for property - please check sizes before you buy.

5. If you decide to change your mind at point of delivery.

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